Transforming HR Operations at Hindustan Shipyard Ltd with TALAASH Conversational AI

In the bustling shipbuilding hub of Visakhapatnam, Hindustan Shipyard Ltd (HSL), a key Ministry of Defence enterprise, faced a challenge that many organizations grapple with modernizing its HR operations. HR personnel were overwhelmed with repetitive tasks, employees struggled to access critical information, and administrative inefficiencies slowed down decision-making. But change was on the horizon.

HSL embarked on a mission to transform its HR landscape. Enter TALAASH, an AI-driven virtual assistant designed to streamline operations, improve efficiency, and enhance employee experiences. With the support of MeitY nasscom CoE, which bridged the collaboration between HSL and AI startup Bigdatamatica, this transformation became a reality.

Despite its legacy of excellence in shipbuilding, HSL’s HR operations were burdened with challenges:

• High Manual Workload: HR teams were stuck processing leave requests, issuing pay slips, and answering repetitive queries.
• Accessibility Issues: Employees faced delays in obtaining crucial HR information, impacting satisfaction and productivity.
• Lack of 24/7 Support: Limited support meant employees waited for assistance, reducing operational efficiency.
• Administrative Bottlenecks: Manual processes increased errors and slowed decision-making.

HSL needed a game-changing solution, one that would automate repetitive processes, reduce manual workload, and empower employees with real-time access to HR services.

To steer HR operations into the digital era, HSL adopted TALAASH, a sophisticated AI-powered HR chatbot capable of handling routine processes with ease.

Key Features:

• Instant HR Policy Access: Employees can quickly retrieve information on policies, SOPs, and circulars.
• Personalized Data Queries: Access to leave balances, pay slips, Form-16, and pension details at the click of a button.
• People Analytics: Data-driven insights from HRMS for better decision-making.
• Training & Communication: Seamless sharing of training materials and updates via MS Teams & Slack.
• Grievance Management: Employees can submit grievances and receive timely resolutions.
• Integration with Third-Party Systems: Ensuring smooth operations across various HR functions.

HSL is taking TALAASH to the next level with cutting-edge enhancements:

• Llama/Mixtral LLM & Vector DB: Secure and context-rich responses within an air-gapped environment.
• Retrieval-Augmented Generation (RAG): Improving response accuracy for complex HR queries.
• Multi-Agent Systems: A future-ready solution capable of handling queries across diverse HR domains.

This transformation wouldn’t have been possible without MeitY nasscom CoE, which played a pivotal role in enabling collaboration between HSL and Bigdatamatica. By offering strategic guidance and facilitating seamless implementation, nasscom CoE ensured a smooth transition to an AI-powered HR ecosystem.

The deployment of TALAASH has ushered in a new era of efficiency at HSL:

1. Enhanced Productivity: HR teams can now focus on strategic initiatives rather than routine tasks.
2. 24/7 Self-Service: Employees get instant access to HR services, boosting satisfaction and engagement.
3. Cost & Time Savings: Automated processes reduce errors, improve compliance, and lower operational costs.
4. A Future-Ready Workforce: AI-driven HR solutions foster a culture of innovation and adaptability.

HSL isn’t stopping here. With plans to further evolve TALAASH, the organization aims to build an adaptive HR ecosystem that keeps pace with technological advancements. By integrating multi-agent systems and exploring the latest in AI innovation, HSL is setting a benchmark for digital transformation in the public sector.

As this journey continues, TALAASH stands as a testament to how AI can redefine HR operations, empowering employees and organizations alike.

HSL’s digital transformation is not just about technology; it’s about people, efficiency, and a future built on innovation.